Help Center

Browse restaurants, select your items, add them to your cart, choose a delivery address and payment method, then tap "Place Order". You'll receive a confirmation and can track your order in real time.

You can cancel your order as long as it hasn't been confirmed by the restaurant yet. Once the restaurant starts preparing your food, cancellation is no longer available. Contact support for assistance with special cases.

We accept credit/debit cards (processed via Paystack), cash on delivery, and digital wallet payments. All card transactions are securely processed — we never store your card details.

Delivery fees are calculated based on the distance between the restaurant and your delivery address using real-time mapping data. The fee is displayed before you confirm your order so there are no surprises.

Yes! Once your order is out for delivery, you can track your rider's location on the order tracking page. You'll also receive status updates as your order progresses through preparation and delivery.

Delivery times are estimates and can vary due to weather, traffic, or restaurant prep time. If your order is significantly delayed, please contact our support team and we'll look into it immediately.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a reset link. The link expires after a short time for security.

If you believe you were charged incorrectly, please contact us at support@choply.app with your order ID. We'll investigate and process a refund if applicable.

Visit Register Your Restaurant and fill in the required details. Our team will review your application and get back to you within a few business days.

Visit Become a Rider, complete the online application, and submit your documents. Once approved, you can start accepting deliveries right away.