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Safety

Your safety is our top priority. Here's how we keep you protected.

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Secure Payments

All transactions are processed through Paystack, a PCI DSS-compliant payment processor. Your card details are never stored on our servers — every payment is encrypted end to end.

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Verified Riders

Every Choply rider goes through a thorough verification process including background checks, vehicle inspection, and identity confirmation before they can accept deliveries.

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Real-Time Tracking

Track your order from restaurant to doorstep. Share your delivery status with friends and family for added peace of mind during every delivery.

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Food Quality Standards

We partner with restaurants that meet food safety and hygiene standards. If you have any concerns about food quality, report it immediately through the app and we'll take action.

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Data Privacy

Your personal information is encrypted and never shared with third parties without your consent. Read our Privacy Policy for full details on how we protect your data.

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Report an Issue

If you experience any safety concerns — whether it's a rider issue, food quality problem, or suspicious activity — please contact us immediately at safety@choply.app or call +234 800 CHOPLY. We respond to all safety reports within 24 hours.

COVID-19 Safety

We continue to encourage contactless delivery options. Riders are encouraged to follow local health guidelines, including hand sanitisation and safe distancing during handoffs.

Emergency Contacts